Shipping & Returns

Shipping

  • We ship throughout the U.S. and Canada.
  • Typically orders go out the same day or no more than 24 hours later.
  • Our shipping method is primarily UPS Ground or U.S. Postal Service, unless otherwise specified.
  • Orders will arrive in 3-5 business days, depending on size of order and destination.

Returns

  • Please contact us immediately should you experience any problems with your order.  We want you to be completely satisfied with your purchase.
  • We will be glad to accept returns with prior written or e-mail communication. If you are requesting a return, please do the best you can to explain the problem. Save a copy of our e-mail reply to send with the returned item.
  • We will also accept unused items for return, provided the merchandise is returned unused, in the original, undamaged packaging and returned at your expense.
  • We will refund the price you paid for the merchandise only, not shipping charges.
  • Send a copy of our e-mail that authorizes the return with all returned merchandise.
  • Refunds will be made using the same method of payment with which the product was purchased and will be completed within two business days of our receipt of the return.
  • You will receive an e-mail confirmation of the return transaction.
  • We value you as a customer and your satisfaction is important to us.

RETURN ADDRESS:

Garden Gazebo, Inc.
5595 Raby Rd #8
Norfolk, VA 23502

If you have any questions or concerns, please e-mail us at:

orders@gardengazebo.com